FAQ (Frequently Asked Questions)
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept the payment methods available at checkout, including major credit/debit cards and other secure online options provided by Shopify Payments.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are shipped. Please contact us immediately at tractolaser.usa@gmail.com or +1 (786) 266-6419 for assistance.
2. Shipping
Q: Do you ship within the United States?
A: Yes, we ship nationwide across the U.S. Shipping costs are the responsibility of the customer unless a promotion states otherwise.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Customers must contact us directly to coordinate shipping rates, delivery times, and customs requirements.
Q: How long does delivery take?
A: Delivery times vary depending on your location and the courier service selected. For international orders, times may also be affected by customs clearance.
Q: Do you offer free shipping?
A: Occasionally, we launch promotions with free shipping. These will be clearly announced on our website or social media channels.
3. Returns & Warranty
Q: What is your return policy?
A: Returns are accepted within 30 days of purchase if items are in original packaging and resellable condition. Approved returns are issued as store credit only. No cash refunds are provided.
Q: Are there items I cannot return?
A: Yes. Electrical parts, custom-made products, and clearance items are final sale and non-returnable.
Q: How do I start a return?
A: Please contact us at tractolaser.usa@gmail.com or +1 (786) 266-6419 before sending any return. Customers are responsible for shipping costs unless the product arrived defective or incorrect.
Q: What does the warranty cover?
A: Warranties vary by product and may be provided by the manufacturer or our store. The warranty covers manufacturing defects only, not damages caused by misuse, improper installation, or normal wear and tear.
4. Products
Q: Are all your products new and original?
A: Yes. We only sell new, high-quality truck parts and accessories.
Q: Do you offer custom parts?
A: Some products may be custom-made. Please note that custom items are non-returnable.
5. Other Questions
Q: Do you provide installation services?
A: No, we only supply parts and accessories. Installation must be done by the customer or a certified mechanic.
Q: Who do I contact if I have issues with my order?
A: For assistance, please email tractolaser.usa@gmail.com or call +1 (786) 266-6419. For WhatsApp support, you can reach us at +57 313 830 7523.